Let Us Know

The Let Us Know program is a partnership between Keystone First – CHIP and the provider community to collaborate in the engagement of our Enrollees. We have support teams and tools available to assist in the identification, outreach, and education of these Enrollees.

1. Contact our Rapid Response and Outreach Team: They are here to support you!

The Rapid Response and Outreach Team addresses the urgent needs of our Enrollees and supports providers and their staff. The team consists of registered nurses, social workers, and care connectors who are trained to assist Enrollees in investigating and overcoming the barriers to achieving their health care goals.

Call 1-844-377-2447 from 8 a.m. to 6:30 p.m. or fax an Enrollee intervention request form (PDF) to 1-833-762-7708.

2. Refer a patient to the Complex Case Management program

Complex Case Management is a voluntary program focused on prevention, education, lifestyle choices, and adherence to treatment plan, and is designed to support your plan of care for patients with chronic diseases, such as asthma, diabetes, or coronary artery disease. Enrollees receive educational materials and, if identified as high risk, will be assigned to a Care Manager for one-on-one education and follow-up. For more information, or to refer a patient to the Complex Case Management program, call 1-844-377-2447.