Quality Care

Keystone First – CHIP has a mission to help people get care, stay well, and build healthy communities.

• Our Quality team supports this mission by monitoring the health care services your child gets.
• Our goal is to improve the health and wellness of our Enrollees.

Our Quality team:

• Studies our in-house medical and service routines to see how we can do better.
• Creates programs to serve our Enrollees who have special health care needs.
• Surveys Enrollees and providers and uses the answers to improve our services.
• Reviews the quality of care and services given by Keystone First – CHIP medical, dental, vision, and pharmacy providers.

We look for areas that need improvement.

Call Enrollee Services at 1-844-472-2447 (TTY 711) if you:

• Would like to learn more about our Quality program and its goals, activities, and outcomes.
• Think your child did not get quality care. Our team will look into the issue.
• Need resources because your child is going home from the hospital. Our team can help.